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opstech audit

Find out what is holding your eCommerce business back

Solve your biggest tech issues

Unlock your growth potential

Discover the tech secrets behind 9-figure eCommerce brands

BOOK YOUR OPSTECH AUDIT

Ecommerce Thinking

WHAT IS AN OPSTECH AUDIT?

OPSTECH

Noun

In its simplest definition, OpsTech (operations technology or operational stack) comprises the systems in which teams actually manage the business.

These tools are frequently logged into by members of the business and provide the pulse that keeps all operations moving forward including eCommerce, order management systems, ERP, WMS, CX, finance and many more.

Audit

Noun

In this instance, an audit is the examination or inspection of an ecommerce brand’s technology stack.

Our OpsTech audit is an 11-step process for rapidly solving the challenges faced by eCommerce businesses and unlocking their potential for growth. The OpsTech audit not only clearly helps you define the steps your business needs to take to scale but also shares the best practices behind the success of some of the fastest-growing nine-figure eCommerce brands today.

The OpsTech Audit will help you answer the following questions within your business:

  • What tech do I need to achieve our growth ambitions?
  • Who should I work with to get it done?
  • What resources do I need to have in place?
  • How much is it going to cost?
  • What steps do I need to take in order to make the right decision?
  • What are the risks?
  • How do I communicate the changes across the business?
  • How do I communicate what I want to prospective vendors?
  • How do I scrutinize what vendors say they can do?

WHY DO AN OPSTECH AUDIT?

Scaling an ecommerce business doesn’t need to be made any harder than it already is. Having a good quality product, a pot of money to spend on clever marketing and a sexy website isn’t going to be enough to get your business to the dizzy heights of nine-figures. 

We hear brands say it all the time — “the tech and processes that got us to where we are today ain’t gonna get us to where we want to be in the future”.

You need to have the right tools, systems and processes in place to ensure that as your demand grows, you have the processes and systems in place to accelerate growth, rather than hamper it. An Opstech Audit is the fastest way to find out if your business is ready to embark on the journey to reaching nine figures.

The fastest-growing businesses are always building their ops capabilities for the next stage of growth. Without an Opstech strategy, you limit your scalability. Once demand outpaces your capacity to supply then you can’t grow any bigger. Meaning their customer service, logistics, finance, and ops are always ready for the next jump in sales.

We’ve taken some of the fastest-growing brands through our 11-stage OpsTech audit process. Here are just a few of their stories:

ALUMNI INCLUDE

WHAT EXACTLY DOES THE OPSTECH AUDIT INCLUDE?

Step 1

Introduction to OpsTech

Learn the fundamentals of what’s needed to scale an ecommerce business, using our tried and true framework you’ll become a better tech decision maker.

Step 2

Plot Your Trajectory

Plot your business’s growth trajectory, this must influence your entire tech strategy.

Step 3

OpsTech Inventory

Adopt our template for capturing a definitive list of all your ops tools and understand the as-is state inside of your business.

Step 4

Observation Log

Record your findings in a clear, consistent way is key to driving the transformation your business needs at the other side of the audit. In this module we show you the way. 

Step 5

Capturing Your Differentiators

You’re going to learn how to capture what’s different about your ecommerce business and plot how they impact your operations. This keeps you laser focused on the things that give you competitive advantage.

Step 6

Visual Systems Architecture (The V.S.A)

Discover how to visualise your current opstech stack and understand how your business ACTUALLY operates, not how you assume it does.

Step 7

Customer + User Journey Touchpoints

Learn how to plot your customer and user journeys end-to-end, revealing where there are gaps or issues that are getting in the way of your business.

Step 8

Integration Design

Map every point of data automation in your business through an in-depth Integration Design Document (IDD) that everyone can understand.

Step 9

Gap Analysis

Spot the gaps in your OpsTech and analyse the results of your audit.

Step 10

Distinctions vs Distractions

Deciding what’s important and what’s not is key to taking your business to the next level. You’ll learn how to decide by following a simple, but powerful model.

Step 11

Prioritise Changes

It’s rare that fast growth businesses consider whether all of the things they’re running at are focused on delivering the company vision. Here you’ll learn how to focus your opstech strategy on what’s important (and how to remove what’s not).

WHAT IS THE EXACT OUTCOME OF AN OPSTECH AUDIT?

  • Visual Systems Architecture Model
  • Integration Design Document
  • Gap/Risk  Log
  • Strategic Recommendation
  • 12-month Tech OpsTech Roadmap
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why ecommerce thinking?

We’re a team of skilled and respected ecommerce CTOs, Product Managers, Service Designers & Project Leaders. Our singular focus is digital transformation inside of Ecommerce scaleup brands. With a combined 60+ years of experience building and supporting some of the fastest growing ecommerce brands, we have proven methodologies that can help you take your brand to the next level!

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